We get it—life happens! Deposits and cancellation fees aren’t something we love to enforce, but they’re essential to keeping our team busy and our business running smoothly. We’ll always do our best to work with you on changes, but we need to ensure our stylists’ time is well spent and their schedules stay productive. Thanks so much for understanding!

CONFIRMING YOUR APPOINTMENT

We’ll send you a text a week before your appointment—just reply with Y (Yes), N (No), or Yes/No to confirm your spot. Simple, right?

To lock in your appointment, we may ask for a deposit. You can pay over the phone or in person. Remember, your appointment isn’t confirmed until the deposit is sorted, and we can’t hold times without it.

Deposits required:

• Blow dry only: $50

• Haircut only: $100

• Colour / Keratin Smoothing only: $150

• Haircut with a colour or Keratin Smoothing: $200

If you book online, the system will calculate a 60% deposit automatically. But heads-up: if you cancel with less than 24 hours’ notice, don’t show up, or arrive more than 15 minutes late, that deposit is non-refundable. If you wish to make another appointment online or over the phone you will be required to pay the deposit again.

We get it—life happens. If you need to cancel, let us know at least 24 hours in advance so we can adjust our schedule. You can:

• Call us and leave a message.

• DM us on Instagram.

If it’s less than 24 hours’ notice, the following charges will apply to your next visit and will need to paid in advance:

• Blow dry only: $50

• Haircut only: $100

• Colour / Keratin Smoothing only: $150

• Haircut with a colour or Keratin Smoothing: $200

Quick note: Don’t reply to the confirmation text to cancel—it’s automated and doesn’t accept anything beyond a Yes or No!

We know your time is precious, and so is ours. Please arrive on time for your appointment. Running more than 15 minutes late? Here’s what might happen:

• We’ll try to find you a different stylist or colourist, but it could mean waiting longer.

• If we have to reschedule your appointment, it’ll count as a cancellation, and you will lose your deposit. You will also be required to pay the deposit for your new appointment in advance.

Payment for all services can be made by cash, EFTPOS, Visa, MasterCard, After Pay & Zip Pay.

Payment for all services can be made by cash or any card you wish to use. Credit card surcharges apply and are listed in the salon.

If you can’t pay then you will be asked to complete the following tasks:

• Vacuum and mop salon floor.

• Launder the towels.

• Make the mirror and glass shine like a diamond.

Please request a quote from your colourist during your consultation at the beginning of your appointment.

We will only provide a rough estimate of fees after seeing an inspired pic and a selfie so we can see what we’re quoting on. Please be aware you will be re-quoted in person on the day of your appointment and prices may vary following a face-to-face in-depth consultation in the salon.

Perci is a relaxing place for adults. If a child is accompanying you please consider the following:

• Salon furniture is professional use only.

• Use headphones while using electronic devices.

• Respect that we have allocated a certain amount of time to do your hair and if the supervision of a child takes up your appointment time, then some services may need to be forfeited or another stylist may need to complete services.

• Please do not bring sick children to your appointment.

Personal items are always the responsibility of the client. Please consider the following:

We remove capes quickly and will not be responsible for the condition of your screen if your phone is resting on top of your cape.

Jewellery, handbags, purse/wallet and electronic equipment you have left unattended at the station.

Jewellery that comes loose while washing your hair or throughout a hairdressing service.