All Perci’s are sent an SMS prior to their appointment. We ask that you promptly confirm your attendance by replying either Y, Yes, N, or No. Our system is automated so if you need to change the appointment, reply with no and please call 07 3844 4766 to arrange a suitable time.

In the days leading up to your appointment, Perci will request the following by SMS: 

• Read and accept our cancellation policy – this will be sent via SMS from our booking system. Tick the consent button at the bottom of the message. 

• Enter a credit/debit card number – your card will be held securely with Stripe the same way as when you book any bougie restaurant or an injectables cosmetic clinic (no judgement…lol)

If booking online via our website, you will be asked to pay a 50% deposit. The total deposit is automatically calculated.

Cancellations must be made with a minimum of 24 hours notice to the appointment time. This can be done by:

• Phone – leave a voice message.

• Instagram – leave a direct message.

Please note we do not accept cancelations via Facebook or email.

The following unfortunate situations will result in your 50% online deposit being retained or a charge of 50% of the total value of your booking to your card:

• Cancelling with less than 24 hours notice.

• Failure to arrive.

• Arriving later than 15 minutes to your appointment and we can no longer look after you resulting in rescheduling.

Let’s avoid all this ickiness by simply being mutually respectful.

Please arrive on time for your appointment. If you are running more than 15 minutes late your appointed stylist or colourist may offer the following:

• An alternative stylist or colourist to look after you that day, however it may be later that day.

• If your appointment is rescheduled this counts as a cancelled appointment with less than 24 hours notice and may result in cancellation fee of 50% of the total value of the booking.

Payment for all services can be made by cash, EFTPOS, Visa and MasterCard which will incur a surcharge. 

If you can’t pay then you will be asked to complete the following tasks:

• Vacuum and mop salon floor.

• Launder the towels.

• Make the mirror and glass shine like a diamond.

Quotes for all colour services will not be issued by email or via social media platforms. 

Perci is happy to provide a price guide after a detailed conversation over the phone and whilst we endeavour to provide accurate price guides over the phone, prices may vary following a face-to-face in-depth consultation in the salon.

Please request a quote from your colourist during your consultation at the beginning of your appointment.

Perci is a relaxing place for adults. If a child is accompanying you please consider the following:

• Salon furniture is professional use only.

• Use headphones while using electronic devices.

• Respect that we have allocated a certain amount of time to do your hair and if the supervision of a child takes up your appointment time, then some services may need to be forfeited or another stylist may need to complete services.

• Please do not bring sick children to your appointment.

Personal items are always the responsibility of the client. Please consider the following:

We remove capes quickly and will not be responsible for the condition of your screen if your phone is resting on top of your cape.

Jewellery, handbags, purse/wallet and electronic equipment you have left unattended at the station.

Jewellery that comes loose while washing your hair or throughout a hairdressing service.